Tell us what we got wrong
A label misread, a score you disagree with, an ingredient we have not decoded yet - these are the messages that make Zabel better, and they are welcome whether or not you use the app. Everything here lands in a queue a person works through: no account, no ticket number, no bot.
A product or a score is wrong
The fastest route is the report button inside the app - it sends the scan and the photographs with your message, so we can see the label you are looking at. A correction fixes the catalogue for everyone scanning that pack, not just for you.
hello@zabel.appHelp with the app, or a question about the method
Scanning trouble, anything that will not work, or an argument with the arithmetic on the method page. We reply from a real address, usually within a few days.
hello@zabel.appIf you make the product
Send a corrected label, or publish a reply beside your product. We will not change a score for you, and we will always print what you say. There is no fee, and there is no version of this that costs money.
hello@zabel.appPrivacy and your data
To see, correct or delete what we hold, write to our Grievance Officer under the Digital Personal Data Protection Act, 2023. The privacy page sets out what there is to delete.
Zabel, India
privacy@zabel.appSend a message
Everything is optional except the message itself - but an email address is the only way we can answer you.
If we score your product, you get to answer
A verified brand owner can publish a response on its own product page - a correction, a reformulation notice, or simply a disagreement. It appears alongside the score, never instead of it, and we do not edit it.
Verification is done by hand while the catalogue is small. There is no fee, and a reply never changes the arithmetic.